Q: What browsers work with which videos? Unless otherwise stated, our live shows and videos work with most browsers. However as technology advances, some of the older browsers may not be able to keep up, thus limiting your surfing experience. - To get the most out of your iteens membership, and your overall Internet experience, it is recommended that you download and install the latest version of Netscape or Internet Explorer. - You can download the either of these by clicking on their icons below. - Netscape | Internet Explorer Q: I am an AOL USER, and having some problem. America Online users must use AOL Version 3.0 or greater AND Netscape 3.0+ or Internet Explorer 3.0+. - AOL 3.0+ allows you to run browsers on top of AOL. Simply minimize your AOL window, launch your browser, and surf. - If you need to upgrade to the latest version of AOL, go to Keyword and type in "upgrade" then follow the instructions. Having problems viewing pictures with my AOL browser? Try the following: From the AOL web browser program, Click on "Members" Select the "Preferences" menu in the AOL browser Click on "Uncompressed Graphics" Click on the "Advanced" section Click on "Purge Cache" That's it. Everything should work fine. Don't forget to Download the lates version of AOL. I can't view any of the live/video feeds. What do I do? All live stripshows and video feeds require you to have Netscape 3.0 or Internet Explorer 3.0 or greater. CLICK HERE to download Netscape browser. CLICK HERE to download Internet Explorer browser. If you're a AOL users then Click here for instructions on how to download and install Netscape. Also: you can call AOL's help desk @ 1-800-827-3338 if you need help on downloading & installing Netscape. Q: Questions about Live/StreamingVideo Feeds? I am getting weird colors when I use Internet Explorer to view the videos. You need to install the latest Java Virtual Machine (updated Jan 20, 1999) on your computer. Microsoft released a fix for the Microsoft JVM on Jan 20, 1999. Installing the new Microsoft JVM enables you to enjoy videos with all their original colors. Download the most updated JVM After installing the fixed Microsoft JVM, it is recommended that Internet Explorer users turn on the JIT compiler to improve the playback performance. Follow these steps to turn on the JIT compiler: Select "Internet Options" from the "View" menu. Click on the "Advanced" tab. Check the "JIT compiler" option which is under "Java" options. Restart your computer and than try again to view the Site. Nothing seems to be happen when I try to view a video. Turn Java on in your browser's preferences. See Java Help Below. Sometimes a Software Security alert window pops up. What should I do? Select the "Always Trust" box and click "OK." Sometimes I get error messages, or my the video just won't play. Clear your browser's cache and restart your browser. EXPLORER 4.0 Users: -Go to View menu -Select Internet Options -Click the General tab -Go to Temp. Internet Files - Delete all files - Click OK -Go to History - Clear History - Click Yes -To close window Click OK -Close Browser and then re-open browser to view java clips NETSCAPE 4.0 Users: -Go to Edit menu -Select Preferences -Click the (-) minus sign next to Advanced -Select Cache -Clear Memory Cache - Click OK -Clear Disk Cache - Click OK -Close Browser and then re-open browser to view java clips AOL 3.0 USERS: -Click Prefs -Click the General tab -Go to Temp. Internet Files - Delete all files - Click OK -Go to History - Clear History - Click Yes -To close window Click OK -Close Browser and then re-open browser to view java clips The audio does not play smoothly for me, what can I do? Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computer’s volume or try the solution below. How can I improve overall quality? The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing. Why doesn't the video look as good as TV? Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient. Q: In the chat room, I get "Your browser does not support Java". Our Chat room requires Java be enabled on your browser. Most Internet browsers have this option enabled. However, sometimes the option allowing Java support gets turned off. See the bottom of this page for instructions on turning Java & JavaScript back on. Q: Why do I have to scroll right and left? Chances are your screen resolution is at 640x480. This site was carefully designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600. Q: How do I download pictures? Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as. Q: Why do pictures take so long to load? This site, like many others, was designed for 28.8 modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 28.8, make sure your modem is configured correctly in your connection to the Internet. Q: Enabling Java and JavaScript - If you are using Netscape 4.0 or greater:   1. Click Edit top left of your screen   2. then click Preferences   3. then click Advanced   4. ensure there is a check mark in both "Enable Java       and "Enable JavaScript"   5. then click OK - If you are using earlier releases of Netscape:   1. Click Edit top left of your screen   2. then click Options   3. then click Network Preferences   4. then click Languages   5. ensure there is a check mark in both "Enable Java"       and "Enable JavaScript"   6. then click OK - If you are using MicroSoft Internet Explorer 3.xx:   1. Click View top left of your screen   2. then click Options   3. then click Security   4. ensure a checkmark appears in "Enable Java Programs"   5. the click OK - If you are using Microsoft Internet Explorer 4.xx:   1. Click View top left of your screen   2. then click Internet Options   3. then click the Security tab.   4. under Internet Zone select Medium(more secure)   5. the click Apply then OK Q: Real Video Player Help The real player plug is used througout our site to stream live and recorded video/audio.  To get the plugin, click here. For online documentation from real networks regarding the use and requirements, as well as troubleshooting and tips, please click here. Q: Vivo Plugin Help The vivo plug in is also used throughout the site.  To get the free vivo plugin, click here. For FAQS and support with vivo, please click here. Q: Picture Viewer Software We have collected some basic FREEWARE picture viewing software for your convenience. Click Here for Software Library. Q: How do I cancel my membership? We've done all we can to keep you as a happy satisfied member, but if you still wish to cancel Click here to cancel your membership.